Support
Get the help you need. For HIPAA compliance, most support is handled securely within the app.
HIPAA Compliant: To protect your health information, detailed support requests are handled through our secure in-app support system.
How Can We Help?
Choose the best way to get support based on your needs
Frequently Asked Questions
Quick answers to common questions
?How do I delete my data?
You can delete all your data with one click in the app. Go to Settings → Privacy → Delete My Data. This action is permanent and cannot be undone.
?How do I export my analysis history?
In the app, navigate to Settings → Privacy → Export Data. You'll receive a downloadable file with all your analysis results and account information.
?Is my data secure?
Yes. We use end-to-end encryption, secure cloud infrastructure, and follow HIPAA compliance standards. Your facial images are processed immediately and not stored.
?What does the confidence tier mean?
Confidence tiers (High/Medium/Low) indicate how reliable each wellness indicator is based on the correlation strength between multiple facial elements.
?Can I share my results with my doctor?
Yes! You can export your results as a PDF or share them directly through the app's secure sharing feature with any healthcare provider.